Terms & Conditions

These Terms and Conditions relate to items bought online via our website, www.greenark.co.uk

 

The Company
GreenArk Animal Feeds Ltd
16, Riverside
Power Station Road
Rugeley
Staffordshire
WS15 2YR

Email the Team accounts@greenark.co.uk

Company Registration No: 08568029

Prices and Taxes

All our prices are in UK Pounds Sterling and where appropriate include the UK VAT rate.

 

Delivery Costs

We deliver to most parts of England and Wales.

If not a free delivery item the standard cost for delivery is £6.00 plus VAT per order. The delivery cost will be clearly shown, where appropriate, when you view the basket. We also offer delivery via next day courier. Please contact us for information.

Goods are at the Customers risk from the time of delivery. Delivery times can only be estimated. We do not deliver to the North East, Scotland or Cornwall.

 

Payment

For goods bought online, payment may be made via your credit or debit card. We do not accept American Express. We do not accept cheques. Payment can be made in cash at our store also.

 

All good supplied remain the property of GreenArk Animal Feeds Ltd until payment in full is received.

 

Order Confirmation

Once you have sent an online order you will get a receipt confirming details of your order and confirmation of a delivery date. 

 

Returns Policy

If you change your mind, you can return the goods for a full refund of the price of the item(s). The cost of postage or delivery charge is not refundable. If you wish to return the goods to us you must advise us of your intention to do so within 24 hours of their receipt and return them to us intact and in the original packaging within seven working days of you receiving the goods. Meat products must be kept frozen and returned in an appropriate box via an appropriate carrier within 24 hours of dispatch. This ensures that we meet the carrier conditions and the product is returned in the condition expected. You will be responsible for the cost of returning the goods and ensuring that they are returned securely packaged. Please note that we reserve the right to charge a 10% handling charge for cancelled orders. This amount, where charged, will be deducted from your refund.

 

Faulty Goods

For packaging of goods that are received damaged or faulty you must contact us with 24 hours, without using the goods, and return them to us by Royal Mail recorded delivery within seven working days. Damaged goods will be replaced or refunded according to your wishes.

 

Feeding Guides

The amount of food your dog needs varies according to its breed, size and activity levels. Lactating bitches can eat up to three times as much as the indicated serving. All packs carry detailed feeding instructions (with the exception of meat products) for you to adjust your dog’s feeding amounts to their individual needs. Always have available for your dog, clean fresh water.

Product weights and sizes are provided as a helpful guide only to help you choose the most appropriate product for your animal. However the final choice must be yours and GreenArk accept no responsibility should the wrong product be chosen.

 

VAT Free Dog Foods

VAT Free Complete Dog Foods are sold on condition that they are fed to Working dogs in accordance with H.M.R.C Reference 701/15 (March 2002) item 6.4.

If you require more information you can obtain it from the HMRC.

 

Toys and Chews Policy

As with any cat/dog chew or toy, owners should always monitor their pets chewing activity. If your pet is an aggressive chewer and is capable of breaking off an unusually large piece, take that piece away from your pet immediately and continue monitoring chewing activity. It is always advisable to supervise your pet when feeding raw chicken wings, carcasses and/or bones.

 

Your Privacy and Security

GreenArk Ltd is committed to protecting your privacy. We only collect information about you in order to process your order and to provide you with a high quality service.
The type of information we will collect about you includes your name, address, phone number, email address, and credit/debit card details although we do not store your personal financial information while processing payments, nor do we share your information with any third parties.
We are confident about the transaction security we offer on our site that we back every purchase with a security guarantee. Sage Pay our third party bank, encrypts all your personal information including credit/debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. The personal information that we hold will be held securely in accordance with the Data Protection Law and our own internal Security Policy. Your statutory rights are not affected by these terms.